Dec 30

Government Shutdown’s Impact on Contractors and Employees

Contractors Face Considerable Financial Risk

With Congress and President Trump at a budget impasse, funding for significant portions of the US Federal government ended midnight Friday, December 18, 2018. Historically, government employees are not paid on time but are retroactively paid after the new budget is implemented. The same is not true for government contractors.

Government contractors compete against each other to provide a wide range of services such as computer programming, construction, security guards, cafeterias, janitorial services, technical experts, maintenance workers, and much more. When the government shuts down, contractor staff are not needed or can’t do their work. But they are real companies and people who suffer. Long-term, it’s bad for US taxpayers.

Our Contract with Amtrak is Suspended

We have a government contract with Amtrak which was suspended by this letter:

This contract provides help for Microsoft Access database programming and is relatively small. We do not have dedicated staff for the contract, so we are not really affected as our people will work on other projects.

Unfortunately, we have colleagues who are government contractors or in businesses more dependent on the government who are significantly impacted by the shutdown. This is especially true for companies who provide staff to work at government facilities that are now closed. Most are hesitant to speak publicly about their experiences in fear their government clients would be offended, so we’d like to share our experiences and theirs.

Very Tough Situation and Decisions for Government Contractors and Their Employees

Since government contractors are unlikely to be repaid when the budget is finally resolved, government contractors with dedicated staff for those contracts need to decide whether to pay their employees for time they never expected to not charge to the government. The impact is somewhat offset by the Christmas and New Year’s holidays, and maybe they can force employees to take vacation days. But as the shutdown lasts longer, contractors will have to pay their employees from their own funds. Not paying them runs the risk that the employees leave and won’t be available once the budget is resolved. One cannot expect employees to remain loyal if they aren’t paid. Meanwhile, employees are dusting off their resumes and seeking alternative employers.

Small businesses are especially vulnerable since many contracts have small profit margins, so without significant cash and lines of credit, a cash flow problem can quickly bankrupt a company. Even generous owners who try to do the “right thing”, may not be able to if their cash is depleted. That would lead to fewer government contractors in the future and higher costs to taxpayers.

A friend of mind who owns a firm completely focused on servicing the federal government shared:

“As contractors, our employees still get paid and yet we are unable to bill. Cash is king and small companies like mine live and die by cash. This is the worst.”

Media Coverage

On December 26th, we sent a Twitter message with the letter we received from Amtrak and the sympathy we feel for government contractors and their employees.

That led to our inclusion in a Washington DC News article on WUSA Channel 9 (CBS) by John Henry that evening. A video of the coverage with our Amtrak letter and insight are in this article: #ShutdownStories: Government contractors tackle life without pay during partial shutdown

On December 27th, I was interviewed in the Huffington Post article by Sarah Ruiz-Grossman about the challenges facing contractors entitled
Shutdown Leaves Government Contractors Without Work And Likely No Back Pay.

“Business owners who have [dedicated] staff are making the decision: Do we pay people or not, even though we won’t get paid by the government? Either you force people to take vacation, or you pay them, to be a good company ― but depending how long it drags on, one may not have a choice.”

On December 27th, Bridget Johnson included us in her Homeland Security Today article:
Federal Employees, Contractors Tweet Worries with #ShutdownStories

Self-Inflicted Wound that Should be Resolved Promptly

Eventually the budget will be resolved. We hope the parties come to their senses and do it sooner rather than later because innocent people who’ve dedicated their firms and lives to providing a professional service to US taxpayers are at risk and feeling real pain. That’s terrible for them now and our country long-term.

Apr 12

What Happened When We Created a Facebook App for Social Network Analysis

facebook-medFacebook and Mark Zuckerberg are getting blamed for a large number of issues from promoting fake news, election fraud, mishandling user data, and profiting from selling user data.

While some of that may be true, the Facebook security breach is actually a violation of Facebook API licensing rules by the people who used it. Facebook provided the data and encouraged developers like us to create innovative solutions for the Facebook ecosystem. They weren’t selling the data.They weren’t even charging us to use it.

Our Facebook App with Social Network Analysis and Maps

In 2010, we created a Facebook application using our Sentinel Visualizer technology to perform Social Network Analysis (SNA) based on a user’s friends’ friends. It would automatically cluster friends so you could quickly see their groups (high school, college, work, family, in-laws, clubs, etc.).

Facebook Social Network Analysis App of Clustered Friends

Each box (picture) was one of your friends, and you could move them around the network, hover over them to get their info, or click on them to go to their page.

We also plotted friends on a Microsoft Bing Map making it easy to see who were near you or where you were visiting.

Plotting Your Friends' Locations on a Map


We launched our free Sentinel Visualizer Facebook App to a limited number of users and it started to gain followers. People were amazed to see which of their friends knew each other. The application started to go viral. We were having trouble supporting the traffic.

Not Allowed to Save Facebook Data

One of the things developers couldn’t do was to save Facebook’s data. All we collected were the user names and email addresses people provided when they registered our program. Unfortunately, other developers didn’t abide by Facebook’s terms and the data improperly got to Cambridge Analytica and others.

Facebook Stopped Making the Data Available

Our app ceased to work when Facebook limited their APIs and prevented our ability to get to the list of your friends’ friends among your network.

It’s not entirely Facebook’s fault for trying to spur innovation by sharing their data for free. Some developers violated the trust Facebook gave them.

The Full Story

Here’s our new web page describing our experience in detail:

Mar 20

Microsoft Access/Office Resources

There are many online Microsoft Access resources available from the Access and Office teams.

New Microsoft Access Tech Community Site


This is the Microsoft Access development team’s community site that’s integrated with the Access program. Expect to see more and more information and discussions here:

Microsoft Access Tech Community Site

Online Microsoft Access/Office Training


Online training videos from Microsoft are available for most Office products.

Online Microsoft Office Training

Click on the Access icon to see the Microsoft Access training videos, or go directly to:

Microsoft Access Training Videos

Microsoft Access Help Center


The documentation team manages this site for MS Access documents and online help.

Microsoft Access Help Center

Old Microsoft Access Support Team Blog


This Microsoft Access blog site is being retired but still has relevant information.

Become an Office Insider


If you have an Office 365 subscription, and want to get the latest builds of Office/Access, become an Office Insider.

Sign up from the PC that will host the insider version. Of course the insider version is not ready for prime-time, so don’t use it for your development or production environment.

Office Insider Sign-up

Jan 05

Sean Hannity Radio Show Interview on Julian Assange, WikiLeaks, Russian Hacking, and Cyber Warfare


The day after an amazing personal interview of Julian Assange by Sean Hannity aired on his TV show, FMS President Luke Chung was invited to discuss the related technology on his radio show.

Hannity traveled to London to interview Julian Assange at the Ecuadorian Embassy where he’s seeking asylum. They discussed an overview of Assange’s role as founder of WikiLeaks, and their obtaining and publishing the emails from the Democratic National Committee the weeks before the US Presidential election. Some people attribute Hillary Clinton’s loss to the revelations in those emails especially from John Podesta, the former White House Chief of Staff and Chairman of the Clinton campaign. They are also accusing the Russians for hacking (stealing) and providing the data to Assange so Donald Trump could win the election.

Radio Show

On January 4, 2017, I was on the radio show with Sean Hannity and Brigadier General Eli Ben Meir, former Israeli Military Intelligence chief. The three of us discussed the WikiLeaks disclosures. I commented specifically on:

  • Cyber attacks and the security breach at OPM disclosed non-classified government employees and by omission who were covert at American Embassies globally.
  • Noting Julian Assange’s careful word choices to exclude Russia as source without excluding them as the ultimate source of his sources.
  • The need for WikiLeaks’ to keep their sources confidential and how they amplified the data from Bradley Manning and Edward Snowden.
  • Different approaches to preventing cyber attacks depending on the cause.
    “It’s one thing when someone steals your car because they broke into it. It’s another thing when someone steals your car because you left your keys in the ignition.”

Here’s the audio of the show:

My segment starts at the 6:50 mark. Sean and General Meir speak first, then I start around 9:25. Final comments at 14:15 and it wraps up by 14:50.

Additional Issues

Only a limited amount of information can be discussed in such a short interview. Some additional issues to consider are:

Data Security

Securing data over the internet and inside organizations is very challenging. Threats may come from:

  • External hacks that need to be monitored and defeated
  • Internal people who unintentionally leave the front door unlocked
  • Internal people who intentionally leak information

Different solutions are required for each type of threat. Some are at the software vendor, design, and developer level, while others involve end-user training, background checks, and monitoring.

Applications can be built so that simply disclosing a user name and password doesn’t compromise the whole system by require two-factor authentication and registering devices that can use those credentials.

Unfortunately, many systems were built well before today’s cyber threats existed. The cost of making those systems more secure without breaking their existing functionality will be daunting and expensive. In many cases, the original source code, development environment and/or vendor are long gone, so the only option is to replace them which is also very expensive and time consuming.

Julian Assange and WikiLeaks are Not Heroes

We need to keep in mind that the WikiLeaks exposed top secret US information by publishing the disclosures from Manning and Snowden. Lives were put at risk and lives may have been lost because of those publications. The Arab Spring was inflamed in part by the disclosure of diplomatic communications and one could argue the human tragedy in Syria is tied to this as well. While Republicans are celebrating and defending Assange and WikiLeaks now for the DNC emails, the tables may turn very quickly.

Data That’s Not Exposed May be More Dangerous

While many are focused on the DNC emails, it’s not unreasonable to assume the people who hacked that also got the RNC emails. Data can be power, and in the wrong hands, data can be used for nefarious purposes such as blackmail.

If the RNC data were compromised, we should be extremely worried if the hackers discovered it was more valuable to keep private than public. Whether they use it directly or sell it to another party or country, the information can make victims puppets by threatening the exposure of their personal data. It’s not uncommon during E-discovery of an email server to discover all sorts of inappropriate language, behavior and activity conducted by individuals in an organization. Disclosures of affairs, homosexual activity, underage sex, bribery, unethical business dealings, breeches of confidentiality, collusion, and actual crimes are often found in email threads and can be used for blackmail.

Additional Resources

Nov 25

Media Coverage for Changing the National Discourse on

Healthcare.govI’ve unexpectedly become a national technical “expert” on the problems plaguing the web site for the Affordable Care Act (Obamacare). By documenting the problems from my experience trying to use the site on the first day, I was among the first to warn that the problems were VERY serious. Much more serious than the initial suggestions that crashes were due to too many users. Based on my software development experience and how awful is, I sensed the site was created by people who may have never created a scalable, database web site before. My blog posts went viral:

As a result, I’ve received considerable national media attention in newspapers, television, and radio. I even Testified before the House Homeland Security Committee on November 13th.

More recently, suggestions for Designing a Data Entry System Properly; Overhauling the Web Site.

Here are some of the media spots in chronological order as the controversy evolved.

Luke Chung Quoted in New York Times for Healthcare.govOctober 8: Quoted in the New York Times

Michael Shear of the NY Times called me yesterday and quoted me in today’s article: Health Exchange Delays Tied to Software Crash in Early Rush

“It’s poorly designed,” said Luke Chung, the president of a database company in Virginia who has publicly criticized the site in recent days. “People higher up are given the excuse that there are too many users. That’s a convenient excuse for the managers to pass up the chain.”

October 9: Quoted in Forbes by Avik Roy

How Obamacare’s Exchanges Turned Into A ‘Third World Experience’

IT developer Luke Chung, who supports the health law, blogged scathingly about his experience logging into “To deliver such low quality results requires multiple process breakdowns. It just proves you can create bad solutions independent of the choice of technology…it wouldn’t pass a basic code review. It appears the people who built the site don’t know what they’re doing, never used it, and didn’t test it.”

Luke Chung on the CBS Morning News for Healthcare.govOctober 9: CBS This Morning News

I was included in the national broadcast of the CBS Morning News. Read the text or watch the video in Obamacare website looks “like nobody tested it,” programmer says

Luke Chung on CBS News

“It wasn’t designed well, it wasn’t implemented well, and it looks like nobody tested it,” said Luke Chung, an online database programmer.

Chung supports the new health care law but said it was not the demand that is crashing the site. He thinks the entire website needs a complete overhaul.

“It’s not even close. It’s not even ready for beta testing for my book. I would be ashamed and embarrassed if my organization delivered something like that,” he said.

Luke Chung on CNN Situation Room with Wolf BlitzerOctober 9: CNN Situation Room with Wolf Blitzer

I was featured in an article on CNN entitled Obamacare glitches known ahead of time? Brian Todd came by the office to learn more about the challenges I encountered and the web site actually crashed while I was showing it.

Luke Chung on CNN Situation Room with Brian Todd

Luke Chung on Fox News with Peter DoocyOctober 11: Fox News with Peter Doocy

ObamaCare website neither fast or easy? Peter stepped through the site and struggled to even get a user name. Then I made a few comments around 1:11.

Luke Chung on Fox News with Peter Doocy

“It’s written as if it were created by people who had never created a database web application before…This can be fixed in a very short period of time, and it wouldn’t necessarily be that expensive”

October 11: KABC Radio Los Angeles (AM 790): McIntyre In The Morning

Luke Chung comes on to talk about the root cause of Obamacare’s website hick-ups… (7 minutes)

KABC McIntyre in the Morning

October 11: Ross Fire Show on KIRO Radio Seattle

Here’s my interview with Dave Ross of Ross Fire on KIRO Radio, a CBS Radio station in Seattle:

RossFire Radio Show

A computer expert’s take on the ineptitude of Obamacare online

Database expert Luke Chung has suddenly become an expert on the failings of the Obamacare computer system, all because it kept crashing as he tried to get a quote. Dave Ross and Luke go in depth on what Luke found after he dug into it (stunning ineptitude) and how he could fix it easily for a fraction of the cost. Whether you’re a geek or not, you’ll enjoy this fascinating conversation.

It’s my most in depth interview on the website. It includes my experience meeting with the House Energy and Commerce Committee staffers on Thursday, ways to improve the system, and how the Affordable Care Act can help FMS and other small businesses. I also suggested at the end of the show that our consulting team could rebuild the site for $1 million, and that I’d be embarrassed to accept so much. I think I can stand by that, but I probably should have checked with my managers first. 🙂

NBC Today ShowOctober 17: NBC Today Show with Tom Costello

Here’s my appearance on the Today Show:

Obamacare site gets failing grades from experts

Two weeks after the government’s healthcare exchange website was launched , it is receiving intense criticism from Americans trying to sign up, former White House staffers, and even a software programmer, who says the site looks like “amateur hour.”

Discussing on the NBC Today Show with Tom Costello

At 1:36: Tom Costello asks, “When you see this as a software programmer, what does it say to you. Luke replied: “Amateur Hour. It looks like it was created by someone who has never delivered commercial software before….A user should never see this. This would barely make beta testing.”

2:07: Experts say a lot of work needs to be done: “If they don’t change management, this project is doomed. Because we’ve already seen what the existing management considers ready for shipping, and it’s not.”

NBC Nightly NewsOctober 17: NBC Nightly News with Tom Costello

I also appeared on the evening news with a different clip from the same interview:

More than $196 million spent on glitch-ridden

The company that built the botched website where people are supposed to sign up for the Obama’s health care exchanges has spent millions of dollars developing, but people are still having trouble signing up. NBC’s Tom Costello reports.


At 1:54: Tech experts say the problems with the US web site are serious. Luke says: “It doesn’t work. It’s supposed to get you a quote. It doesn’t do that.”

Luke Chung owns a software database company. If this was your product, what would you say? “I’d be embarrassed, and I’d use language with my development team that couldn’t be on the air. This is ridiculous.”

CNNOctober 18: CNN Situation Room with Brian Todd

Brian Todd came to our offices again for this story: Insurers suffer Obamacare site glitches

CNN Situation Room October 18

I’m on at 1:12 discussing the unnecessary complexity of the system and ways to improve it.

October 18: Sean Hannity Radio Show

A nice conversation with Sean Hannity helping him understand the technical problems with the web site. About 15 minutes.

Sean Hannity Radio Show

Sean liked the conversation so much, he invited me to appear on his TV Show next week.

October 18: Al Jazeera America

Al Jazeera America

Interviewed by Joie Chen on Al Jazeera America shot at their studio located in the Newseum. This was my first live broadcast. I don’t think anyone saw it, so it was good practice.

October 21: Steve Malzberg Show

Interviewed by Steve Malzberg on his radio show.

Luke Chung on the Steve Malzberg Show

October 22: Geraldo Radio Show

Interviewed by Geraldo Rivera on his morning radio show.

October 23: Hannity TV Show

A very engaging four minute one-on-one conversation with Sean Hannity.

Hannity TV

Tech expert calls ObamaCare site an ‘awful’ process

Luke Chung and Sean Hannity

Tech Expert on ‘I’ve Built More Complex Systems for $1M’ (partial transcript)

“It’s just an awful website…As I was using it, the system kept crashing on me. And as soon as it started crashing, I was like ‘Oh, my God, this system is not ready for prime time.’ The types of crashes I was experiencing had nothing to do with too many users. It was just bad…They had developers who I sensed had never been paid to create software before. It was really amateurish. It looks like it was their first job…The programming was really bad; it looks like it wasn’t tested, and even if they had programmed it properly and tested it, the design was wrong. So it really didn’t matter whether they did it right…They haven’t thought through the buying process…$200 million at $200 an hour is a million man hours, 500 man years. How did they have time to use 500 man-years? Or triple that, 1500 man years..This is just filling out a paper form and getting a subsidy…It shouldn’t be that complicated.”

Luke Chung on MSNBC October 24: MSNBC Chris Jansing Show

A relatively lengthy eight minute interview where I evaluate the existing system and point out the problems with federal contractors. Chris Jansing does a nice job challenging some of my conclusions: “It’s just an awful web site”

Luke Chung on MSNBC Chris Jansing Show

An article by Paul Bremmer commenting on my interview including a complete transcript of the conversation:
Software Expert Slams Healthcare.Gov On MSNBC: ‘This Really Shouldn’t Be That Difficult’

Luke Chung and Chris Jansing on MSNBC

NBC Nightly NewsOctober 25: NBC Evening New with Tom Costello to ‘work smoothly’ by end of November
White House economic advisor Jeff Zeints has said that by the end of November — just five weeks away — the federal healthcare website will be working smoothly for the vast majority of users. NBC’s Tom Costello reports.

NBC Evening News 2013-10-25

Starting at 1:50, I make a few comments:

“Every time I come to my application, it says it’s incomplete…It’s extremely difficult to take over someone else’s code, figure out what’s wrong with it, and fix it. Sometimes you have to throw it away and start from scratch.”

Tom Costello concluded from my comments that I didn’t believe the new team would be able to fix the site by the end of November. While I believe that will be a challenging deadline, my contention all along is that this website is not that difficult to implement. With the proper design and development team, they could create a functional version of in five weeks. Their families, however, shouldn’t expect to see them much over Thanksgiving weekend.

fox-and-friendsOctober 26: Fox & Friends interview by Clayton Morris

This interview was focused on how the site could be designed properly with graphics of my recommendations based on my blog post: Creating a Web Site that Works

Unfortunately, I haven’t received a clip of the episode. Will post it if/when we receive it.

November 5: Sean Hannity Radio Show

Discussing the mess, what to do about it, and how the government contractors charged so much and delivered so little. Begins with Congressional inquiries of the CGI Federal contractors before my interview starts. I start a bit after the 2 minute mark (total 10 minutes)

Sean Hannity Radio Show

The Fiscal TimesNovember 6: The Fiscal Times by Brianna Ehley
Tech Expert: Scrap the Obamacare Site and Start Over

Luke Chung, president and founder of FMS, a software development firm based in Virginia, suggested the contractors should not try “to fix something that’s bad.”

“It’s like polishing a turd. Either way, you still have a turd,” Chung said bluntly.

He criticized the design of the site, and said it didn’t need to be so complex.He said a much simpler site would serve its purpose better, make it easier for the public to use and would likely only take a month to build.

Not my classiest quote, but you never know what a reporter will use after an extended interview. Here are the recommendations I’ve made for a better design and simpler implementation of the web site: Creating a Web Site that Works

Greta van SusterenNovember 6: Greta van Susteren Show

Appeared with Greta to discuss what went wrong.

The Fiscal TimesNovember 13: The Fiscal Times by David Francis
No Hope Left for Obamacare’s Website, Techies Say

“When I visited on October 1, that was the worst piece of software I’ve ever experienced in my life,” said Luke Chung, founder and CEO of the software company FMS. “It had nothing to do with too many users. It couldn’t serve one user.”

Chung, who is testifying in front of the House Oversight committee today, said these technical issues are the most frustrating.

“I have contended all along that this is not that difficult of a project,” he said. “It doesn’t provide health care, it doesn’t even provide insurance. It’s just a form to apply for a subsidy to get health insurance. It’s automating a paper form. It shouldn’t be that hard.”

“Technically, this is not that difficult,” Chung added. “It shouldn’t cost more than $10 million. And it should be something that can be done in a couple of months.”

“The idea that it would be perfect is never. All systems are never perfect. It’s never perfectly secure or functioning,” Chung said. “If you discovered hundreds of bugs on the initial launch, there are hundreds more or multiples of that that haven’t been discovered yet.”

November 13: House Homeland Security Committee

I was invited to testify before the House Homeland Security Committee. I provided a written testimony and gave a five minute opening statement before answering questions from Chairman McCaul.

Homeland Security Committee Testimony

Testifying before the House Committee on Homeland Security

CNNNovember 14: CNN by Joe Johns and Stacey Samuel

Official: Hackers tried repeatedly to attack Obamacare website

Quoted in this article based on my testimony yesterday before the House Homeland Security Committee.

“You would assume that for hundreds of millions of dollars it would be a secure site”

Was interviewed by the article’s authors on November 18th for additional research into how the contractors took advantage of taxpayers.

November 14: Sean Hannity Radio Show

My third appearance on Sean Hannity’s radio show. I’ve become his “technical expert” and we discussed how the government contractors abused taxpayers in addition to being inept. Also discussed how the website could be designed properly and how we created the Logistics Support System for the United Nations, deployed in 80 countries, for under $500K. And that platform can be localized in any language while was supposed to also be in Spanish and they don’t even have that.

Sean Hannity Radio Show

In the month and a half since debuted, I think everyone has finally accepted how technically awful the website is. Maybe this will be the end of my media attention.

CNNNovember 22: CNN Situation Room by Brianna Keilar and Wolf Blitzer

Where’s the anonymous shopping perk?

While attending a week-long conference at Microsoft, I was asked to comment on the need for anonymous shopping on the website. I was taped from their Seattle studio, hence the Space Needle backdrop:

CNN with Brianna Keiler

I appear at 1:50 for a short quote in this 4:30 story:

“This is something people expect when they visit any web site to not disclose any personal information until they’re at a point where they want to make a commitment to buy.”

Greta van SusterenNovember 26: On the Record with Kimberly Guilfoyle

Will be in good health by Nov. 30?

Greta van Susteren is on vacation, so I chatted with Kimberly who was in New York City while I was on Greta’s studio in Washington, DC. We discussed how these contractors are “Too Big to Fire”

Kimberly-Guilfoyle-Luke Kimberly-Guilfoyle-Luke2

“Over time, I’m beginning to see that these government contractors who took over this project have essentially made every decision that favors them as much as possible – to maximize the cost to taxpayers, to maximize their profits.”

Related article by Greg Richter based on the broadcast: Software Developer: ACA Website Designers Just Lining Own Pockets

Luke Chung Quoted in New York Times for Healthcare.govNovember 27: Quoted in the New York Times

I’ve been a technical resource for Robert Pear of the New York Times since he quoted me in an article that kicked off all this media attention on October 8th.

Yesterday we chatted about how a web site needs to be built to support maximum volume which will come on the deadline date. Quite a challenge since they can’t even support the early volume. His article appears on the front page:

Health Exchange Delays Tied to Software Crash in Early Rush

Luke Chung, the president of FMS, a database company in Virginia, said building the website to handle 50,000 simultaneous users was “not unreasonable.” But he said the government must be prepared to handle much larger numbers at peak times like Dec. 23, just as the Internal Revenue Services does at the tax filing deadline in April.

CNNNovember 27: CNN by Leigh Ann Caldwell

White House: Enroll in Obamacare, but not too fast

After confirming I wasn’t involved with the project, I was interviewed by Leigh Ann Caldwell about the new rollout while trying to board to flight at BWI:

Luke Chung, president and founder of Virginia-based software development company FMS Inc., said success for the website would be determined by both the number of users as well as how long they are in the system. He compared it to a highway, noting that 50,000 people traveling 60 miles per hour is smooth traffic while the same number going 10 miles per hour is a jam…Chung cited December 23 as the most significant deadline, noting that demand would be “huge” because people by nature wait until the last minute to act.

NBC Nightly NewsNovember 29: NBC Nightly News with Kristin Welker

Deadline hours away for Obamacare website fixes

The Obama administration has just one day to get its website running more efficiently, but officials are already trying to limit expectations once again.

NBC Nightly News 2013-11-29

Taped from sunny Sarasota, FL over Thanksgiving weekend, this was the lead story of the evening news. Thought a beach shoot would be better but they said they’d have to explain that. Starting at 0:45, I make a few comments in response to Secretary Sebelius’ comments that people should use the new web site during off-peak hours:

“It tells me the system isn’t full baked. This system should be able to accommodate as many people who want to get on as possible.”..cut to President Obama…”50,000 is not a number that’s unheard of for websites to be able to support at one time. So I think the challenge is not just the number of users, but whether there are still bugs in the system that will prevent the process from running smoothly.”

NBC Today ShowNovember 30 Today Show with Kristin Welker

Luke Chung on NBC Today Show 2013-11-30

A portion of my taped interview yesterday was also included in the following morning’s Today Show at 1:06:

“The system either works or it doesn’t work….the 50,000 number that they’ve put out is a little ambiguous because what one wants to know is how many people per hour can get through the system.”

CNNNovember 30: CNN with Tory Dunnan

Tory Dunnan had a Skype call with me to better understand the capacity of the relaunched site. I now know that I need better lighting for a Skype call. This interview was cut into multiple stories that aired all day long. Here’s one of them appearing at 1:30:

cnn-2013-11-30-Tory-Dunnan cnn-2013-11-30-Skype

“So the challenge isn’t how many lanes do you have on the highway, but it’s how fast the cars can go down the highway. Because if there’s any breakdown, you can have a big traffic jam and pile up behind you.”

More details: Deadline Day: Obama administration ‘on track’ for website goal, agency says

fox-and-friendsNovember 30: Fox & Friends Live Interview with Clayton Morris

ObamaCare: Mistake or moneymaker?

A one-on-one interview with Clayton Morris for four minutes discussing how large government contractors profit from delivering systems that don’t work: “If we follow the money, we’ll see the stink in the system…Too Big to Fire”

Luke Chung and Clayton Morris on Fox & Friends Luke Chung and Clayton Morris on Fox & Friends

Featuring Sarasota Bay behind me.

msnbcDecember 2: MSNBC News Nation with Tamron Hall

I appeared on a panel with three others for a live interview discussing the relaunched web site. Tried to explain how software works to better understand the expected 1% error rate since software either works or doesn’t.

Do they expect 1% of the people to crash for unknown reasons or do they know certain situations will always crash and only expect 1% of the people to do that. Frankly, I don’t understand how anyone develops software with expected failure rates like this.

My appearance is available and summarized by Noah Rothman in this article: Tamron Hall Interrogates Tech Expert After He Criticized Supposed ‘Improvements’ to ACA Site

Here’s a new blog post with my more detailed technical assessment of the new web site: Who Thinks the Relaunched Performance Metrics are Acceptable?

December 4, 2013, Hannity TV Show: Tech Experts: Should Cost Less Than $10 Million

Appearing with David Kennedy, I discuss how the web site should have cost less and been designed with security up front.

“This does not need to be a Silicon Valley space project…None of these contractors are ever held accountable for delivering such crap”

Article: Tech Experts: Should Cost Less Than $10 Million

Luke Chung Quoted in New York Times for Healthcare.govFebruary 11, 2014: Quoted in the New York Times: Creators Still in Demand on Health Care Website

Robert Pear of the NY Times called me and quoted me in this article: Creators Still in Demand on Health Care Website

The contract for the site has moved from CGI Federal to Accenture, but Accenture doesn’t really have a better team to put in place. In the typical large government contractor world, the winner of a contract simply hires the existing team and moves them to their payroll. The people who do the work remain and change their business cards. Do we really expect significant improvements from a team that created the original site and thought it was ready for the public?

“This appears to be a typical government contract shuffle,” Luke Chung, the president of FMS, a software development company in Vienna, Va., said of the handoff. “A new company wins the contract and hires many of the old people. It happens all the time in government.”

Feb 11

Migrating BlogEngine.NET Posts to WordPress with Translations Using Microsoft Access

Migrating Our Site from BlogEngine.NET

We could have started our new blog from scratch but since our existing blog existed for many years, we wanted to migrate it with all the comments from our BlogEngine.NET host to WordPress. That turned out to be a tricky process but we managed to do so. To help others who might be facing the same situation, here are the steps we followed so you don’t have to make the same mistakes we did:

Prepare the Existing Blogs for the Migration

The first step is to make sure your existing BlogEngine.NET blog is working properly and ready for export. One of the tricky and time-consuming parts of this is the reference to graphic files. BlogEngine stores its embedded graphics in its own structure using syntax similar to this (our blog was in the BLOG folder):


Note that this only impacts graphics that were uploaded into BlogEngine. If you referenced images that already existing on your website, those references are fine and do not need to be modified.

To fix the image.axd? references and eliminate future dependencies, it’s best to store these graphics in your website explicitly. Once you save the graphic files, you can update your blogs to reference them. Saving the individual pictures is a manual process and you’ll need to decide where to store them on your website. You can then manually update the affected blog topics. Alternatively, you can do a search and replace later after exporting the blog’s XML file. We did a combination of both.

Export the existing BlogEngine.NET data to an XML file

Export the existing BlogEngine.NET data to an XML file. This is available as the last option under Settings from BlogEngine. The default name is BlogML.xml

Unfortunately, even if you fixed the picture image references, you’ll still need to translate the file to a format that WordPress can import. That requires making many changes. We actually exported the XML file, then parsed it to find the references to


to identify any image references that were still in BlogEngine. That gave us the choice to either fix the original blog and re-export, or to fix it directly in the XML file.

Preparing WordPress

The WordPress import tools are under Tools, Import. To import the BlogML file, you need to install the appropriate WordPress PlugIn. The BlogML plugin that worked for us was which can be found here. You’ll need administrator write rights to your WordPress folders to install this.

Before you modify the BlogML file, you may want to import it to see the problems that need to be addressed in WordPress. You can do so and trash them in WordPress without any harm.

Using Permalinks with Post Names

By default, WordPress saves and displays its posts by ID number in the URL. If you want posts to have more meaningful names which also helps with SEO, you should set the preference under Settings, Permalinks, and choose Post. We set this but the pages triggered a 404, Missing File problem.

We discovered that this translation didn’t work on our WordPress host (Windows using IIS) unless we added a web.config file in the root of the blog with this information:

<?xml version="1.0"?>
<rule name="Main Rule" stopProcessing="true">
url=".*" />
<conditions logicalGrouping="MatchAll">
<add input="{REQUEST_FILENAME}" matchType="IsFile" negate="true" />
<add input="{REQUEST_FILENAME}" matchType="IsDirectory" negate="true" />
<action type="Rewrite" url="index.php/{R:0}" />

Translating the BlogXML file with Microsoft Access

Now that we established the foundation to import the XML file and display the posts with the proper Permalinks, we could see several things still need to be fixed. It was relative easy to do with multiple search and replace terms. We did this in Microsoft Access:

  • Create a table with two text fields. One for the Original value and one for the New value to replace it. We then populated the table with the terms to translate:
    • Hyperlink references. Since we migrated our blog from a subfolder ( to its own subdomain (, we needed to modify all the hyperlink references that were pointing to our web pages to explicitly point to our web site. That meant, we needed to adjust our href=”/ syntax to “href=””, so we added these two values to our table.
    • Existing Image references. Similarly, we needed to adjust our image src=”/ references for graphic files to “src=””, so they were added. Note, we didn’t search for “img src”  because many references included style settings between the “img” and “src”.
    • New Image references. This is also the time to add any explicit image.axd? references to the new location of the graphics if you didn’t want to manually edit the original posts.
  • Total Visual SourceBookBlogEngine saves category names as GUIDs and references the GUIDs in each post. If you don’t translate these, they’ll be imported into WordPress with the GUID rather than readable category name. We used the CXMLSettings class from Total Visual SourceBook to read the categories section of the XML file so we could pair the GUID and category names.
  • Perform the Search and Replace
    Once the table contains all the terms to translate, we wrote a simple routine to read the XML file into a variable, then go through the table and use the VBA REPLACE function for each record. When we were finished, we wrote the text to a new XML file for WordPress to import.
  • From WordPress, import the new file using the BlogML import plugin.

Because we programmatically perform the translation process, it was easy to test, run, and refined the entire process when things didn’t work correctly. It took us a few iterations but we were pleasantly surprised how well the posts came across.

We found that we needed to manually touch up some of our posts. The HTML in WordPress doesn’t require the use of paragraph styles (<p> </p>) to define each paragraph and automatically strips them out. Unfortunately, it displays the line breaks in paragraphs which is normally ignored in HTML syntax. We had to manually edit and delete those so the posts properly word-wrapped.

Feb 27

The Hot Mommas Project Website Update

HotMommas Web SiteLongtime client Kathy Korman Frey, George Washington University School of Business professor and GWU Entrepreneur in Residence, has engaged the FMS Professional Solutions Group to enhance her HotMommas Project website.

The site is the world's largest collection of public case studies for entrepreneurial women. It is a community where women can learn from the experiences of other women addressing their businesses, family and personal challenges.

Visual Studio
The revamped website is built on Visual Studio .NET, SQL Server with a modern, dynamic interface incorporating our technical and graphic artist resources.

Contact us if we can help you with a similar solution.

Oct 13

The HotMommas Project Case Study Competition Website Update

HotMommas ProjectOur long time client Kathy Korman Frey, George Washington University School of Business professor and GWU Entrepreneur in Residence, has engaged the FMS Professional Solutions Group again to update her HotMommas Project case study competition website and create another brand new website. Professor Frey has amassed the world’s largest public domain collection of women’s case studies, and created an environment where these women can share their experiences and challenges of creating and running companies along with juggling family and other commitments in life.

This effort is almost complete and we’ll be unveiling the revamped case study competition website as well as the new “sister” site next month. Stay tuned!